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ACCOUNTS • Advantages of accounts • Creating a new account • Editing an account • Passwords ORDER PROCESSING • Order shipment notification • Turnaround time • When your order is processed PLACING AN ORDER • Changing an order • Order completion • Order confirmation via email • Paying for an order • Placing Orders - Online or via Phone • Printing your order • Steps for completing an order SHIP RATES & TAXES • Ship rates • Sales tax SHIPPING & DELIVERY • Expedited shipping • PO boxes • Shipment outside of the continental US • Shipping time ORDER PROBLEM RESOLUTION • Order never arrived. • Missing item from Order • Product is missing parts or is incorrect. • Wrong product received.

CANCELLATIONS AND RETURNS • Cancellation policy • Credit card credit on returns • Procedure for returning items • Return policy BUYER'S GUIDE • Placing an order • Finding products • Navigating the website GIFT CERTIFICATES AND COUPONS • Buying and Redeeming Gift Certificates • Using a coupon PRIVACY & SECURITY • Privacy Policy • Security CONTACT US • Contact information • Emails from AddressNumbers not received • Hours of operation • About Us PAYMENT METHODS • Copies of receipts/invoice • Payment methods • Credit card charge questions • When will my credit card be charged?